Magazine Viewing Issues

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If you experience problems logging in please take a look at the ‘troubleshooting tips’ below.

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Please note: refer to your digital magazine email link for a reminder of your magazine username and password. You will also find the password to the ‘Members’ Area’ of the website in the same email towards the bottom of the page.

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Any access or technical issues using the digital magazine or the website, please contact Abigail, abigail@xkclub.com

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Digital Magazine Login Troubleshooting Tips

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• Ensure that you’re using the “username” we have provided you with in your monthly digital magazine email notification and not your email address.

• If your password contains ‘O’ in it this will always be the letter ‘O’ and not the number ‘0’.

• You could clear your ‘Cache’ if you have tried a number of times with no joy, but are sure you have entered the correct details. If you are unsure how to clear the ‘Cache’ using your particular browser, simply type into your browser ‘how do I clear my cache using firefox, chrome (or whichever browser you are using).’

The web browsers to avoid opening the digital magazine with are the legacy versions of Internet Explorer on desktop (Internet Explorer 8 and older). On mobile/tablet devices, avoid Opera Mini and Firefox on Android as it’s known to be unreliable.

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If you are still experiencing problems logging in please provide us with any additional details that could allow us to troubleshoot the issue you are having further. The information below might help/guide you with sending us the extra information; for example:

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What device are you using? Laptop (PC or MAC), a tablet or other mobile device.

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What browser? Chrome, firefox, IE

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This website can help you to find these detail out: ‎